Universal Cycles has blown away my expectations as an online retailer for bike parts. I am completely satisfied with my items and definitely satisfied with their service. It'd just take a little longer to receive my items. Now it doesn't hurt that one of their offices is in Lancaster, my home state, but I'm sure they'd respond just as quickly elsewhere. On both occasions that happened, with quick service and quick delivery. You folks are awesome! For my last order, I ordered wheels on two separate occasions, it was ready for shipment in just a little over a half an hour and I am suppose to receive the item as early as the next day. So please pass on this praise to the team at UC. Others include wide selection, competitive-generally the best-prices, website style and function: simple, consistent, works always, excellent customer service when I've needed it. Universal Cycles has been my favorite online bike shop for a few years now and this is one of the many reasons why. Thus, I'd like to thank you for such excellent service. Incredibly fast considering standard shipping (free, thank you, as the order met the minimum $$ amount) was selected. I essentially placed the order on a Tuesday or Wednesday and it arrived on Friday. Thanks for your help.ĭespite the items coming from separate origins and handled be different carriers, my entire order arrived on the same day, which was within days of placing my order.
It was a memorable piece of excellent work and should not have gone unremarked. I would be very proud to have my company so ably represented. It was truly a customer service clinic, with a capable, genial and well-spoken representative providing the demonstration. I had the pleasure of receiving the highest quality assistance from Mark during a phone call last week. I don't know much about bikes, but i know enough now to go back to these guys to help me. They even came out to help me put it in my truck as they saw i was struggling. I am going back to get lights, fenders or whatever goes over the tires and anything else he says i need. Cleaned it a little, rode it and gave it back to me and said it's in good shape. The young man took my bike right then, checked it all out, made some adjustments, filled the tires and said they were in good shape too. I came in for the first time to get their opinion on an older bike my father gave me 20 years or so ago.
And yes I like the free shipping too when the order is big enough! It's really easy to drill down to the item you want.
Aside from the smooth and timely shipping, my favorite feature is the web site itself.
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